FAQ
Compassionate Care for Every Stage of Childhood
Our mission is simple: to provide quality pediatric care in a welcoming and comfortable environment. We pride ourselves on creating a friendly, supportive space where families feel at ease.
General Questions
What services do you offer?
At Pediatrics & Urgent Care, we offer comprehensive services, including routine check-ups, vaccinations, sick visits, telemedicine, urgent care for non-life-threatening conditions, and specialized pediatric care.
What are your operating hours?
Our clinic is open Monday through Friday, 9:00 AM to 6:00 PM, and Saturdays, 9:00 AM to 2:00 PM. We are closed on Sundays.
Do I need an appointment, or can I walk in?
While we accept walk-ins for urgent care, we recommend scheduling an appointment for routine check-ups and telemedicine visits to ensure timely service.
Pediatrics
At what age should my child have their first visit?
It’s essential to schedule your child’s first pediatric visit shortly after birth, ideally within the first week. Regular check-ups are crucial for monitoring growth and development and ensuring a healthy start in life.
What vaccinations does my child need?
Welcome to our healthcare facility! We are passionate about keeping your child healthy and protected. Our expert healthcare providers will create personalized vaccination schedules tailored to your child’s unique needs and safeguard your child against various diseases.
How can I prepare my child for a visit?
Are you excited about the upcoming visit? Prepare your child by discussing the experience, packing their beloved toy or book for reassurance, and organizing their medical history and current medication list. This thoughtful preparation will ensure a smooth and positive visit for your little one!
Urgent Care
What conditions do you treat in urgent care?
Welcome to our clinic, where we specialize in expert care for non-life-threatening conditions. From minor injuries and fractures to cuts, burns, cold and flu symptoms, ear infections, and allergic reactions, we’ve covered you with exceptional care and support!
When should I go to urgent care instead of the emergency room?
Urgent care is suitable for conditions that require prompt attention but are not life-threatening. If you are experiencing severe symptoms such as chest pain, difficulty breathing, or severe bleeding, please go to the nearest emergency room or call 911.
Can urgent care services be accessed through telemedicine?
Absolutely! I’m delighted to offer a more compelling and optimistic version: “Telemedicine effectively addresses many urgent care needs, yet some circumstances may require an in-person visit for a thorough examination.
Telemedicine
How do I schedule a telemedicine appointment?
For a telemedicine visit, you will need a stable internet connection, a device with a camera and microphone, and a quiet, well-lit space. Please have your medical history and current medications available for reference.
What do I need for a telemedicine visit?
To have a successful telemedicine visit, you’ll need:
- A device with internet access: This can be a smartphone, tablet, laptop, or desktop computer.
- A stable internet connection: Ensure you have a strong Wi-Fi or data connection to avoid interruptions.
- A webcam and microphone: Most smartphones, tablets, and laptops have built-in cameras and microphones, but if you use a desktop, check that these are properly set up.
- An email address: This is required to receive appointment confirmation and the link to join your telemedicine visit.
- A quiet, private space: Choose a quiet room where you can speak openly with your healthcare provider without distractions.
Are telemedicine visits covered by insurance?
Experience the fantastic convenience of telemedicine visits, fully covered by most insurance plans! Take the first step and verify your coverage with your insurance provider today. Our dedicated staff is eager to assist with any billing and insurance questions.
Billing and Insurance
What insurance plans do you accept?
We accept most major insurance plans. For a detailed list of accepted insurance providers, please get in touch with our office or visit our website.
How can I pay my bill?
You can quickly pay using our secure online portal, phone, or in person at our office. We happily welcome all major credit cards, checks, and cash. We’ve got you covered!
Who can I contact with billing questions?
If you have any questions, please get in touch with our billing department at (818) 697-8585 during regular business hours.
