Privacy Policy
Trusted Pediatric Care, Right Around the Corner
Pediatrics and Urgent Care (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (https://pediatricsandurgentcare.com/) and use our services.
Policy Overview
Last updated: Dec 19th, 2023
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.
PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR SERVICES, OUR WEBSITE, OR OUR MOBILE APPLICATIONS.
IMPORTANT NOTE – Our Notice of Privacy Practices is a separate document that governs how protected health information (“PHI”) about you may be used and disclosed in connection with the health care services by the Health Insurance Portability and Accountability Act (“HIPAA”).
I. Introduction
Hey there! We want to make sure you’re well informed about our Privacy Policy, so here’s the scoop: Our Privacy Policy details the kinds of information that Pediatrics & Urgent Care and its affiliates may collect from you or that you may provide while using the pediatricsandurgentcare.com website.
It outlines how we handle, safeguard, and share that information, and you must understand these practices and our Terms of Service before you use the Platform. By using the Platform, you’re showing that you’re on board with any updates to this Privacy Policy, so be sure to check in for any changes from time to time.
Remember that this Privacy Policy doesn’t cover information collected by third parties; other websites or applications may have separate privacy policies or terms of service. We’ve put together this Privacy Policy to give you the lowdown on the information we gather and to ensure you’re up to speed on the measures we take to keep your Personal Information safe and secure.
II. Information We Collect About You and How It’s Collected
At Pediatrics & Urgent Care, the privacy and security of your information are paramount. When navigating through our digital landscape, we gather various details to enhance your experience and deliver seamless healthcare services. Here’s a closer look at the types of information we collect and how it’s utilized to serve you better:
**Information You Provide to Us Directly:**
Certain information is captured even without account creation when visiting our website or using our mobile applications. This includes details outlined in Section II: THE INFORMATION WE GATHER ABOUT YOU AND OUR COLLECTION METHODS. – By engaging with our platform—whether by signing up, registering for an account, accessing services from our affiliates, or communicating with us—you’re entrusting us with specific information. This encompasses registering for an account on the platform, making inquiries about treatments, payments, and customer service requests, and providing feedback. – Transactions on our platform involve processing payment information meticulously. Your billing details, such as name, address, email, and payment card info, are encrypted and securely sent to a third-party processor. Pediatrics & Urgent Care does not retain your credit card details.
**Interactions and Communications:**
Should you reach out to us, we keep records of the correspondence, including email addresses, to effectively address your concerns or feedback. – Your shared experiences and testimonials on our platform inspire others. While only your first name appears alongside your testimonial, remember this section is public. Share thoughtfully, considering others can see, save, and share this information.
**Activity and Usage Information:**
Our use of data tracking technologies helps capture your digital footprints as you explore our platform, allowing us to gather details on your device, browsing actions, and engagement patterns. – Collected automatically, this information encompasses statistical data and may also feature personal aspects. Combined with data you’ve provided or we’ve obtained through other channels, it aids in optimizing your platform experience. – Cookies play a pivotal role in customizing your interactions with our platform, from tailoring content to your interests, streamlining your search experience, to recognizing you upon your return. At Pediatrics & Urgent Care, we are committed to using this information to continuously refine our digital platforms and healthcare services, ensuring they meet your needs and exceed your expectations. Your trust in us as caregivers in digital and physical domains is never taken for granted.
III. How We Use Your Information
We may use Information collected about you, including Personal Information, in the following ways:
– To complete any registration or other transactions or actions you request online, such as payment processing, including determining eligibility, use, and other benefits.
– For treatment, payment, or healthcare operational purposes.
– To communicate with you about our healthcare services and Information, products, and services that you request from us (which may include telephone, voicemail, email, SMS/text messages, or notifications within the Platform).
– I will contact you if you receive healthcare services from the Platform.
– To administer your account, including processing your payments and fulfilling your orders if you receive healthcare services from the Platform.
– To operate the Platform and perform any services associated with the Platform, including providing you with technical support and improving the Platform and our products and services.
– To provide you with Information that you have requested or to respond to your inquiries.
– To create de-identified Information that cannot be used to personally identify you, such as aggregate statistics relating to the use of our service.
– To measure or understand the effectiveness of communications (including advertising) that we send to you and others, deliver relevant communications, and provide you with communications from Pediatrics & Urgent Care, surveys, newsletters, and other Information.
– To better understand our audience.
– To enhance the safety and security or performance of our products and services. This includes verifying your identity and preventing or detecting fraud or other unauthorized or illegal activities.
– To design, develop, and communicate with you about our features, products, and services or, subject to any consents or authorizations required by applicable law, those of our subsidiaries, affiliates, parent companies, and any related businesses and third-party partners.
– To notify you about changes to our services or the Platform.
– To enforce this Privacy Policy and any other terms that you have agreed to, including protecting our rights, property, or safety of any other person or the copyright-protected content of the Platform.
– For any purpose where you have given your consent (where legally required).
– To comply with applicable federal, state, and other laws and regulations.
IV. Disclosure of Your Information
We may disclose Personal Information that we collect or you provide as described in this Privacy Policy as follows:
– For treatment, payment, or healthcare operations purposes.
– To anyone authorized under this Privacy Policy or per any other consent or authorization you may provide.
– To service providers that assist us in the maintenance, improvement, and optimization of our Platform, such as service providers that help us run and maintain the technology and security infrastructure that support our Platform or that provide services such as email delivery, auditing, and similar services.
– To medical providers, including, without limitation, physicians, healthcare facilities and organizations, pharmacies, and laboratories that provide any services to you, including medical providers with whom you communicate and medical providers who review your Information in providing healthcare services to you. You acknowledge and agree that when medical providers provide services to you, the medical providers and all personnel of their professional entities may see any information you provide.
– To Strive Meds and its affiliated professional entities’ employees or other third parties who provide services to Pediatrics & Urgent Care or an affiliated professional entity.
– To our affiliates and their employees, including posting Information or notifications about healthcare services in your account.
– To fulfill the purpose for which you provide it. For example, if you sign up for certain services, we may share your Information to provide those services.
– To third-party credit card processors via an encrypted connection so that they can process any payments you make.
– To any third parties we believe necessary or appropriate to comply with applicable laws.
– To entities that assist us with marketing and advertising.
– For any other purpose disclosed by us when you provide the Information or with your consent.
– If we are obliged to disclose or share your Personal Information to comply with applicable law.
– If we are under a duty to disclose or share your Personal Information to comply with any legal obligation, to enforce or apply our Terms of Service and other agreements, or to protect the rights, property, or safety of Pediatrics & Urgent Care, our customers, or others. This may include exchanging Information for fraud protection and credit risk reduction with other companies and organizations.
– Concerning de-identified Information for any purpose without restriction.
– In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, we may transfer, sell, or assign to third parties Information concerning your relationship with us, including, without limitation, Personal Information that you provide and other Information concerning your relationship with us.
– For any purpose related to our use of Information as outlined in Section III: HOW WE USE YOUR INFORMATION.
V. Options About How We Use And Disclose Your Information
We strive to provide you with options regarding the Personal Information you provide to us. We have created mechanisms to provide you with control over your Information:
– Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Platform may be inaccessible or malfunctioning.
– Do Not Track. We do not currently respond to “do not track” signals.
– Promotional Offers from Pediatrics & Urgent Care, its affiliates, or third-party partners. If you do not wish to have your contact information used by Pediatrics & Urgent Care to promote our products or services, you can unsubscribe by sending a message to Care@SanFernandoPediatrics.com. If you receive emails from Pediatrics & Urgent Care or one of our third-party partners but do not have an account with us, you can unsubscribe at the bottom of the email. If you cannot unsubscribe online through one of those methods, please contact us, and we will handle your request. You can also always exercise your right to ask us not to process your Personal Information for marketing purposes by contacting us at the address in Section XI (Contact Information). If we send you a promotional email, you may unsubscribe by clicking the link at the bottom.
– Mobile Alerts. y providing your mobile number to us, you agree to be contacted by or on behalf of Pediatrics & Urgent Care and its affiliates, including our medical organizations, at the mobile number you have provided, including via phone call or text message, to receive transactional communications relating to the Platform or services we provide, and you recognize and acknowledge that text messaging is an inherently less secure method of communication and agree to receive text messages regardless of the level of security associated with them. Message and data rates may apply. For help regarding the communications we exchange with you using your phone number, contact our customer care center at (818) 697-8585 or Care@SanFernandoPediatrics.com– SMS Marketing. By consenting to receive marketing text messages, which are subject to separate consent terms, you consent to receive recurring marketing text messages that may relate to your health consultation and treatment that you receive through Pediatrics & Urgent Care.
– Social Media Account Sign On. To the extent that you choose to use a social media account application (such as Google, Facebook, or Apple) to create your online account on the Site or otherwise sign into the Site, you understand that if another person has access to your social media account, they will also have access to your account on the Site. Hat means another person could access any personal information on the Site. You give another person access to your social media account and use that account to sign on to the Site. Additionally, suppose you use a social media account application to sign into the Site. In that case, you understand that the social media account application may send Information from your social media account to Pediatrics & Urgent Care.
VI. Data Security
We have implemented measures designed to reasonably secure your Personal Information from accidental loss and unauthorized access, use, alteration, and disclosure.
Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Platform, you are responsible for keeping this password confidential. I ask you not to share a password with anyone. NY users and any users of the Platform may view the information you share in public areas.
Unfortunately, information transmission via the Internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Platform; any transmission is at your own risk.
When you use our Platform, your PHI may be stored unencrypted on your mobile device. We take various technical safeguards to prevent this, but we cannot guarantee that these safeguards work.
VII. Third-Party Platforms
OUR PLATFORM MAY CONTAIN LINKS OR REFERENCES TO OTHER WEBSITES OUTSIDE OF OUR CONTROL. PLEASE BE AWARE THAT THIS PRIVACY POLICY DOES NOT APPLY TO THIRD-PARTY WEBSITES. EDIATRICS & URGENT CARE ENCOURAGES YOU TO READ THE PRIVACY STATEMENTS AND TERMS OF SERVICE OF LINKED OR REFERENCED WEBSITES YOU ENTER. THESE THIRD-PARTY WEBSITES MAY SEND THEIR COOKIES AND OTHER TRACKING DEVICES TO YOU, LOG YOUR IP ADDRESS, AND OTHERWISE COLLECT DATA OR SOLICIT PERSONAL INFORMATION. AN FERNANDO PEDIATRICS & URGENT CARE DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT THIRD PARTIES DO IN CONNECTION WITH THEIR WEBSITES OR HOW THEY HANDLE YOUR PERSONAL INFORMATION. LEASE EXERCISE CAUTION AND CONSULT THE PRIVACY POLICIES POSTED ON EACH THIRD-PARTY WEBSITE FOR FURTHER INFORMATION.
VIII. Services To Persons Under The Age of 18
Pediatrics & Urgent Care does not knowingly provide services to minors under 18
IX. California Resident and Other Future States Privacy Rights
If you are a resident of California, the California Consumer Privacy Act (“CCPA”) provides you with additional rights regarding your Personal Information. His section describes the Personal Information we collect about you, how we use and disclose it, and how you can exercise your privacy rights under the CCPA.
Your privacy rights under the CCPA do not apply to all Information we might collect, use, or disclose. For example, the CCPA does not apply to PHI governed by HIPAA, “medical information” governed by the California Confidentiality of Medical Information Act (“CMIA”), or other patient Information we maintain in the same manner as PHI or “medical information.” The CCPA also excludes other categories of Information. We collect, use, or disclose Information not covered by the CCPA, as described in this Privacy Policy (excluding Section IX) and our Notice of Privacy Practices. If you would like to learn more about how we collect, process, or disclose your Information that the CCPA does not cover or to exercise the rights that may be available to you under HIPAA and other laws, please review this Privacy Policy (excluding this Section IX) and our Notice of Privacy Practices.
Your rights are described below, and the CCPA covers your personal Information.
I. Personal Information Disclosures
In the last twelve (12) months, we have collected the following categories of Personal Information about you:
– Identifiers (e.g., name, mailing address, email address, and telephone number, as well as unique identifiers such as your IP address, cookies or similar data)
– Characteristics of protected classifications under California or Federal law (e.g., your gender or age)
– Internet or Other Electronic Network Activity Information (e.g., browsing history, activity, and service pages visited to help you get started, and Information regarding your interactions with our Platform)
– Geolocation Data
– Professional or employment-related Information (e.g., your occupation)
– Audio, electronic, or similar Information when you contact our customer care center by phone
– Inferences drawn from the Information identified above
We collect this Personal Information directly from you when you provide it to us automatically as you navigate through the Platform or from third-party sources to help us determine whether a Pediatrics & Urgent Care product or service is right for you and to send promotional emails and text messages to customers and prospective customers. For more information about the sources from which we collect your Personal Information, please see Section II: INFORMATION WE COLLECT ABOUT YOU AND HOW IT IS COLLECTED above.
We collect and use your Personal Information for our operational purposes to provide services to you; audit interactions on the Platform; secure our Platform and detect, protect, and investigate against security incidents; or improve our Platform (e.g., identify bugs, repair errors, and ensure that services function as intended). or more information about the purposes for which we use your Personal Information, please see Section III: HOW WE USE YOUR INFORMATION above.
The Personal Information we disclose is described in Section IV: DISCLOSURE OF YOUR INFORMATION. In the last twelve (12) months, we have disclosed certain Information to third parties (such as our service providers) as set out below for a business or operational purpose:
II. categories of Personal Information
Categories of Third-Parties
– Identifiers (e.g., such as your email address, IP address, account login information, cookies, or similar data)
– Service providers who provide professional or technical support functions, professional service organizations, and analytics providers for our Platform.
– Internet or other similar network activity (e.g., browsing history, activity, and service pages visited to help you get started, search history, and Information regarding your interactions with our Platform)
– Service providers who provide professional or technical support functions; Analytics providers for our Platform.
– Geolocation data
– Service providers who provide professional or technical support functions; Analytics providers for our Platform.
Like many organizations, we engage third parties to help deliver interest-based advertisements to you, and we may use third-party tracking technologies or other online marketing services. In doing so, we may make available or transfer your Personal Information (e.g., Identifiers such as your IP address, Geolocation data, and Internet or other similar network activity) to third parties, such as advertising agencies, advertising services, analytics providers, sponsored content providers, social media platforms, and other similar technology companies. In some instances, sharing data with these providers could be considered a “sale” under CCPA, even though it is not a sale in the traditional sense. In the prior twelve (12) months, we may have sold (as defined by the CCPA) or disclosed specific categories of your Personal Information for consideration.
III. California Resident Privacy Rights
If you are a California resident, you have the following rights:
– Right to Know: You have the right to know about the Personal Information we collect, use, and disclose about you in the twelve (12) months preceding your request. Upon verifying your identity, we will provide you with the Personal Information we have collected about you. e also will disclose the categories of Personal Information we have collected about you and purposes for doing so; the categories of sources of that data; the categories of third parties with whom we shared it for a business purpose and our purposes for doing so; and the categories of third parties to whom we sold Personal Information and our purposes for doing so.
– Right to Deletion: You have the right to request that we delete the Personal Information we collect about you. We will honor your request unless an exception applies, such as when the Information is necessary to complete the transaction or contract for which it was collected.
– Right to Opt-out of the Sale: You have the right to request that we not sell your Personal Information to third parties. While we do not “sell” your data traditionally, the CCPA broadly defines this term as our use of certain third-party advertising and marketing services, as described above.
– Right to Non-Discrimination: We do not discriminate against you for exercising any of your privacy rights under CCPA or applicable law, including discrimination in the form of denying you goods or services, charging you different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; providing you a different level of quality of goods or services; or suggesting that you will receive a different price or rate for goods or services or a different level of quality of goods or services.
IV. Now to Exercise Your Privacy Rights
– For “Right to Know” and “Right to Deletion” requests, visit and complete a request by writing to the Compliance Officer at Care@SanFernandoPediatrics.com. We must verify your identity or authority to make the request and confirm whether the Personal Information relates to you or others. We will collect your name, email address, and phone number to verify your identity. We may also contact you by email or by telephone to verify your identity and ask you additional questions so that we can match your identity with the data we have about you. In some instances, we may ask you to declare under penalty of perjury that you are the consumer whose Personal Information is the subject of the request.
– You also may designate an authorized agent to request you. To use an authorized agent, you or your authorized agent must:
Submit proof that the authorized agent is registered with the California Secretary of State and that you have been authorized to act on your behalf. Submit evidence that you have provided the authorized agent with power of attorney according to the California Probate Code or
Provide the authorized agent with written and signed permission to act on your behalf, verify your identity with us, and directly confirm that you have provided the authorized agent with permission to submit the request.
We may deny a request from an authorized agent who does not submit sufficient proof to act on your behalf.
– For “Right to Opt-out of the Sale” requests, please note that we collect cookies on our website, our iOS mobile app, and our mobile web app, and each requires a separate opt-out from you. You may request to opt-out of these cookies on this website by clicking CCPA Do Not Sell My Personal Information and changing your cookie settings by clicking the “CCPA Do Not Sell My Personal Information” link from the footer of this website and modifying your cookie settings. You may request to opt out of the cookies in our mobile web app, which includes our Android mobile application, by clicking on the “CCPA: Do Not Sell My Personal Information” link from the mobile web app services landing page and modifying your cookie settings. You may request to opt out of these cookies in our iOS app by going to your iOS Settings > San Fernando Pediatrics & Urgent Care and turning “Allow Tracking” off or by clicking on the “CCPA: Do Not Sell My Personal Information” link from the Pediatrics & Urgent Care services screen and following instructions. Lease note: your operating system will not function as described above for iOS app users who currently use a version of iOS that predates iOS 14. I have turned off all third-party Targeting Cookies for you until you update to iOS 14. please refer to Section V: CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION for more information about other choices you may have for managing the collection of your Personal Information for analytics and advertising purposes.
X. revisions to Our Privacy Policy
We reserve the right to change this Privacy Policy at any time. t is our policy to post any changes we make to our Privacy Policy on this page. The date this Privacy Policy was last modified is identified at the top of the page. We are responsible for ensuring we have an up-to-date, active, and deliverable email address for you and for periodically monitoring and reviewing any updates to this Privacy Policy. Our continued use of our Platform after such amendments will be deemed your acknowledgment of these changes to this Privacy Policy.
XI. Contact Information
If you have any questions or comments about this Privacy Policy and our privacy practices, please message us through the Platform or contact us at Care@SanFernandoPediatrics.com.
Californians and other state residents with questions or comments about this privacy policy and the CCPA should contact us at Care@SanFernandoPediatrics.com.
